We want you to love your purchase.  If you are unhappy, please contact us immediately.  If you return a bag without contacting us, you will incur a restocking fee.

Bags must be in original, sellable, condition and must be free of small like anything other than fabric (smoke, pets, essential oils, perfume, etc.)

Bags must be returned in 60 days of receipt.

Preorder items are not returnable.  This includes Hankmas items.

Return shipping is the responsibility of the buyer and will not be refunded.

We reserve the right to revoke the ability to return products if the products are returned in unsellable condition or if the buyer is abusing the return policy.

If the product is unsellable, we will contact you to see if you would like to pay shipping to have the item(s) returned to you.

We want you to love your bag, but as a small business returns are expensive.  If you are determined to be abusing the return policy, we reserve the right to make all future purchases final sale only.

Gift cards and digital downloads are non returnable.

Yes!  This business was started by me and my mom when things were really hard for our family.  Each bag is made one at a time by me and her small team of helpers.

I have an amazing best friend, who does all the drawstrings for us, so if you have a drawstring bag, Jenni made that for you.  Everything else is sewn by me, and folded, turned and pressed by my helpers Angie and Michele.

Because of the handmade nature of these items variance in size sometimes will occur.  We list all our sizes as approximate as we cut and sew everything by hand.  That means sometimes bags are a little bigger or a little smaller than is listed on the website.  This is how bag making goes some days.  

If you are looking for something that is identical every single time, this is probably not the shop for you. We make mistakes sometimes!  

At Erin.Lane Bags, we are dedicated to creating an inclusive and diverse community where all individuals are treated with respect and dignity.

At Erin.Lane Bags, we are committed to providing excellent customer service and maintaining a positive and respectful atmosphere for both our customers and employees.  As such we reserve the right to refuse service of any kind to customers who are abusive in any way.  This includes, but is not limited to, the use of offensive language, disrespectful tone, threats, harassment, discrimination, or any other behavior that creates an uncomfortable or hostile environment for our employees.

We ask that you remember you are not talking to a faceless corporation but a real person. We understand being frustrated, but we believe that customer service is reliant on the mutual respect of both parties.

If you have loved your bag enough that it needs repair, that is the best news we could receive.  

We stand behind our products and are happy to repair your bag if you mail it to us.  

However, there are limits to what we can fix.  Tears in fabric are not things can we can repair, sadly. 

If you would like a repair, please send an email to lindsey@erinlanebags.com, and we can make sure it is something that can be fixed. 

Repair shipping to us is the responsibility of the sender.  We will pay the return shipping. 

We do not repair any bag that has been intentionally damaged, including, opening seams, cutting handles, or the like.  Should you want to modify your bag, we would love to see your new creation, but we cannot repair or put the bag back to its original state.

Repairs are a delicate process often requiring us to completely disassemble the bag and reassemble it.  To do it correctly takes time and the repairs have to be worked into our sewing schedule.  

Repairs can take 4-6 weeks and during the holidays it can take as many as 12. 

We are glad to repair your bag for you.  

We can fix most things, run away magnets, strap/handles coming loose, snaps that don't snap, and the like.  

We cannot repair torn or cut fabric, fabric that has be worn out, or corners that are showing wear. This is the nature of using cotton fabric, and we try to interface everything to make the bag last a long time. 

If your bag purchased on the online store and and a manufacturing defect, we will gladly send you a return label from our system. 

**Please Note: The sewing schedule is set sometimes as far as 18 months out from any given date.  that means that repairs are worked into the sewing schedule.  From the date the product is received back, repairs can take up to 4-6 weeks' time.  During the holidays, that timeline can be longer. 

YES! We are thrilled to work with small shops and makers to bring our goodies to your audience. 

This includes if you would like custom fabric or custom bags made for your brand.  But please know there is a significant lead time.

Other than that, we are thrilled to offer anything you find that we make wholesale for your shop, and if it made, it ships in 3-5 business days.

As a person in a creative field I am vehemently opposed to the use of AI being used in any part of the creative process. 

I want AI to do my laundry and my dishes, not try to make art.  (Basically, I would like Rosie the Robot to manage all the mundane things at home, so I can make art.)

We do not use AI elements or art in our designs and we draft all our sewing patterns ourselves in house. There is no use of AI in the creation of our product. And sewing remains and trade that requires hands and skill, which is how every piece is made at Erin Lane.

That said, I am very good at spotting AI, however, I am sure with time, something might sneak through. If it does, please know that I have done everything in my power to vet and test every artist and illustrator I work with, and even with the upmost diligence, sometimes, shocking, i know, people lie.

This sometimes occurs if your mail carrier has too many packages to get delivered in one day.  They can scan it as delivered, return to the post office, and just deliver it the next day or two.  This is VERY common during the holidays.

During the holiday season it is normal that some packages will be delayed in the postal system and tracking information may not always update accurately.  This does not mean your package is lost!  It just means their system was overwhelmed and they weren’t able to scan everything at every stop along the way.

In the rare event that a package is lost in the mail system, we are happy to help investigate; however, please be advised that we have no more information, nor the ability to gather any more information than you do.

If your package is lost please follow the steps on the USPS website. First file a Help Request Form.  If that does not get your package to you in 7 business days, you can then file a Missing Mail Search Request. You will need the tracking number provided to you via email - these sometimes get caught in spam or promotional folders.  If you chose UPS and have an issue, please email lindsey@erinlanebags.com

We are a small business and are unable to refund/replace packages due to shipping delays once the items are mailed.

We will not be able to discuss issuing a refund/replacement until 30 days after receiving a copy of your Missing mail Request.  This is to allow the postal system to recover from any issues.  

We are not responsible for stolen packages. Once a package is marked delivered by the USPS or UPS we cannot offer refunds or replacements.  

Although we do not expect as many delays as we experienced during the pandemic, we do expect that packages will take longer to arrive at their destination during the holiday season.  Please note that once a package leaves our studio, we have no control over them and are not responsible for any delays.

We offer USPS, USPS Priority Mail, and UPS.  So please choose your shipping carrier based on your needs and timeline.  However, we cannot guarantee delivery in time for Christmas or any other holiday.

If it looks like your package will not make it on time, please contact us at lindsey@erinlanebags.com and we will send you an image of item you can print out and wrap for your loved one.

If you are concerned about shipping times, we also offer gift cards which are usually very well received and are delivered via email instantly.

Preorders are done rarely, but when they are, you can find the shipping details on the item listing page, where you purchased your item.  You can find a link to that item in your order confirmation in your inbox within about 10 minutes of completing your purchase.  

Should you not get a confirmation email, please make sure to check your promotions filter, spam filter, and all mail filters.  We do not have control over email providers and how the filter emails.

We are glad to combine orders into one package. (This is so much better for the environment.)

However, we are not able to refund the shipping costs. Shipping is one of the largest expenses we have, and we do not make any money on our shipping.  we charge you exactly what we pay, so even if we combine the orders, the cost is the same to us. 

You can shop a live sale either on a social platform like Facebook, the Erin Lane Website or on our free App.

It is personal preference, and we will always broadcast to all three places.

You can download our app on either Apple or Android here.

Having an account is not required as you can checkout as a guest. However, if you do you won't earn rewards! (and we don't want that.)

Also note that if you use SHOP to log in, this is the same account, and means you have an account.

On a browser:
Go to erinlanebags.com and click the account button in the upper right hand corner.  If you have an account on our website already, you are set.  If not, you can create one here! If you have a ShopApp or have ever used it to checkout here or on any other website, you will be texted or emailed a code to put in. 

You can still log in with an email if you choose.  But you can log in with the ShopApp as well.

On the App: 
Click the three bars in the upper left hand corner, and just under the image, you can see if your logged in. If you see guest, you will checkout as a guest and not earn rewards.  You can click in this box to log in or create an account. 

This account will work across the app and the website.  One log in to remember!

You don't have to register.  You can check out as a guest if you want to.  However, if you want to earn rewards (floofbahs) then you need to have an account.

Having an account means you can check out more quickly on items that are in high demand.  This is what we recommend.

On a browser or website: You would type the word "sold" and then the number (101, 205, etc) that appears on your screen over my head. 

On the app: you would click the little photo in the upper right hand corner and then click the button that says ADD TO CART.  

Items on live sales are held in your cart for a total of 16 hours.  After that they are added to the next person in line's cart.  If there is no one in the waitlist for that item, it is restocked on the website for general shopping.

We do limited run items almost exclusively at Erin Lane.  

We want your bag to be as unique as you are, so we aren't making 100s of the same thing.  

The wait list is there so you can essentially get in line for an item that is "sold out" during a live sale. 

This means you put it on your wishlist and if the person decides they do not want that item, it goes to the next person in line.  The system will automatically add this to your cart and if you have the app send you a push notification. 

If you don't have the app, you should receive an email with that information, but email filters will often send that email to your spam or promotions folder, so we recommend using the app and having the notifications turned on for the best results.

Sadly there is not a app that allows us to do this on Shopify.  

This is why we have a hold cart for 16 hours.  Hopefully, this will allow you to see things move from waitlists and you can checkout all at once.  

We do not believe in making money on shipping, so what we pay for shipping is what you pay for shipping.  It is determined by weight and distance from our studio in Smyrna, TN. 

ABSOLUTELY! 

After the live sale is over you can shop the items from the live in the LIVE tab on the app, or you can shop the collection on the website or app without watching the replay! We post the items on the app and the homepage of the website after the live ends each night!

You can also rewatch it on Facebook.

On Facebook: You will have to watch the live (you can skip around if you want) and comment for the item the same way you would if we were still live (sold + #).

In the app: Just open your app and you can click the LIVE button on the bottom bar and find the live you want to rewatch.

Once in the replay, on the bottom of the screen you can scroll through all the items that were live on the bottom of your screen. 

To see a demonstration of a product just choose the last item before the product type (bucket, large project bag) changes, and you can see the bag demo and dimensions there.

You sure can! 

You just need to grab it off the website first.

If you are logged in, in the bottom right hand corner the you will see a little present icon.  Click that and you will see your rewards available!

You just click redeem and you can grab your code, come back to checkout and enter it for your discount!

We do ask that no coupons are used during Hankmas.  It is fine to use them all other times, but that is the one event a year we ask you to not use a coupon.

If you are having issues with a coupon code, please feel free to contact us.  We will need the coupon code to look it up.

We have an awesome rewards program here!  It's our way of saying thank you for your choice to support a small handmade business.

To earn rewards you need to go and create an account here at erinlanebags.com by clicking the little, green present at the bottom right of the screen. Click log in (if you have an account here already) or click create account and follow the prompts.

It's that easy. Once you have an account, all purchases made tied to that email address will earn rewards.

PLEASE NOTE: If the email address you use on erinlanebags.com and the one tied to your Facebook account are NOT THE SAME ADDRESS, you might have two rewards accounts. 

If you have two accounts on the website, we can combine them.  We just need to know both email addresses that you have accounts under and which email address you WANT TO KEEP.

If you have any questions about possibly having two accounts or not receiving rewards, please feel free to contact us.

The rewards program does not run inside the app. It only runs on the website, but coupon codes work both places!

ABSOLUTELY NOT! I have never sold out a live sale.  Though I would super love that. It has literally one time, and I was shocked. 

Here's the truth, at the end of the actual live, where I sign off, yes, it looks like almost everything is claimed. But then people decide what they want to keep and edit their carts.  Those items then work through waitlists and often end up on the website again for general browsing. 

It changes live sale to live sale, but we never sell out. One fabric in a few styles, but it is rare to even sell out of a fabric completely.

Technically, yes you can.

But we do live sales to keep everything as fair as possible for everyone.  So we have a policy that if you are shopping the app before the live and check out with items reserved for the live, we will cancel your order and move to the next person in line.

This is not a policy we want to have, but unfortunately it is a limitation of the program we use.  Therefore, we will have to enforce it if it becomes an issue.  

If you do this repeatedly, we reserve the right to block your ability to participate in live sales for a period of time. 

After the live we post the remaining inventory and let people shop if they don't like the live format or if they missed something they now want.

This normally takes about a week.  So we begin packing the Friday after a live event, and in most cases the packages are picked up on the following Monday from our studio.

I wish I had a crystal ball that could tell me what that was going to be!

Truth is we don't always know what will be a break out hit fabric wise or which bag will be the most popular that live or that season.

While I am a pretty good guesser, there is no formula for what will be the thing everyone rushes to.

I guess wrong a lot, so I just have to do my best and make more of what I *think* will be the most popular. 

And since there is a finite amount of fabric in each print, I often don't have a lot, if any left over, and to get more printed takes about 30-45 days. By that point, people have moved on.

We have to be super careful about how much fabric we have and how many things it can make.

So we found a way to allot fabric across all items that will track inventory in real time as people check out.

Which means when you checkout, fabric from the "pool" is deducted from all items so we never oversell a fabric. 

This means that we run a preorder for a specific amount of time, and then the item is cut and made after the item is purchased. 

We only are doing preorders at this time with fabric that is in stock in the studio. When that fabric is gone from the "pool" then no more items can be made in that fabric.

Items purchased this way typically take 3-4 weeks for production since production sewing this type of bag is not possible.  (I might make one bag in a style and then 3 bags in another but none of them use the same thread color. It's a lot of fiddly time here and there that adds up.)

Once production on a bag begins, we cannot cancel or refund the payment due to the made to order nature of this process.

After your bag is made up, you will receive a shipping notification and should be able to track your package from that email or through your ShopApp if you have it.  You can also check on your item in your account by logging in. 

Please know that should a package of a preorder go missing in transit, it is not guaranteed that we can replace it, as we might not have the fabric.  In this case, we will try to work with the customer to come up with the best way forward. We cannot control the shipping carrier you choose, nor what happens to the package after it leaves our studio.

Unlike indie yarn businesses, doing traditional preorders is more difficult.

Due to the long lead time (sometimes more than 45 days) to get fabric in from our printer, we do not feel comfortable running a preorder before we order fabric. Because once we get it, we need at least that long again to make your goodies.

If we have the fabric in hand, we have to allot fabric to different items that all have different fabric requirements, and there is literally no way to know which item will be more popular or which way to allot the fabric for a preorder.

So preorders are done with the fabric we have in hand and rarely, if ever, on a order the fabric basis.  (Members of Make, Make, Make are the exception.)

Hankmas is a weird outlier of things. 

Is it a live sale? Yes. 

Is it ready to ship? No.

Is it unlimited preorder? No.

This is where I have allotted fabric for each item and I know how many can be made.  We then go live each night with a different item in lots of fabrics, and if it sells we make it. 

So in a way it is a preorder, but there are a finite number of each item in each fabric.  So items often sell out in a specific fabric and do so quickly.

Hankmas items generally are batched and shipped in one package to you at the beginning of February.  

Even if you only order one bag at Hankmas, that does not mean it will be filled any sooner.  We have to make everything and then pack orders to make sure that everyone's packages are complete and correct.

We would mark this more made to order. 

These are not made up, they are made when you order.  Since we can prep a lot of the process, we can make these up as the orders come in.  Making them not "ready to ship" but close. 

That means that it might take more than our standard 3-5 business days to get out our door.  

This also means, your order might have a label printed and not move out of our studio for 3 business days.  This way we know your order is correct and you have all the correct goodies!