We want you to love your purchase. If you are unhappy, please contact us immediately. If you return a bag without contacting us, you will incur a restocking fee.

Bags must be in original, sellable, condition and must be free of small like anything other than fabric (smoke, pets, essential oils, perfume, etc.)

Bags must be returned in 60 days of receipt.

Preorder items are not returnable. This includes Hankmas items.

Return shipping is the responsibility of the buyer and will not be refunded.

We reserve the right to revoke the ability to return products if the products are returned in unsellable condition or if the buyer is abusing the return policy.

If the product is unsellable, we will contact you to see if you would like to pay shipping to have the item(s) returned to you.

We want you to love your bag, but as a small business returns are expensive. FI you are determined to be abusing the return policy, we reserve the right to make all future purchases final sale only.

Gift cards and digital downloads are non returnable.

We are glad to repair your bag for you.

We can fix most things, run away magnets, strap/handles coming loose, snaps that don't snap, and the like.

We cannot repair torn or cut fabric, fabric that has be worn out, or corners that are showing wear. This is the nature of using cotton fabric, and we try to interface everything to make the bag last a long time.

If your bag purchased on the online store and and a manufacturing defect, we will gladly send you a return label from our system.

**Please Note: The sewing schedule is set sometimes as far as 18 months out from any given date. that means that repairs are worked into the sewing schedule. From the date the product is received back, repairs can take up to 4-6 weeks' time. During the holidays, that timeline can be longer.

Yes! This business was started by me and my mom when things were really hard for our family. Each bag is made one at a time by me and her small team of helpers.

I have an amazing best friend, who does all the drawstrings for us, so if you have a drawstring bag, Jenni made that for you. Everything else is sewn by me, and folded, turned and pressed by my helpers Angie and Michele.

Because of the handmade nature of these items variance in size sometimes will occur. We list all our sizes as approximate as we cut and sew everything by hand. That means sometimes bags are a little bigger or a little smaller than is listed on the website. This is how bag making goes some days.

If you are looking for something that is identical every single time, this is probably not the shop for you. We make mistakes sometimes!

At Erin.Lane Bags, we are dedicated to creating an inclusive and diverse community where all individuals are treated with respect and dignity.

At Erin.Lane Bags, we are committed to providing excellent customer service and maintaining a positive and respectful atmosphere for both our customers and employees.  As such we reserve the right to refuse service of any kind to customers who are abusive in any way.  This includes, but is not limited to, the use of offensive language, disrespectful tone, threats, harassment, discrimination, or any other behavior that creates an uncomfortable or hostile environment for our employees.

We ask that you remember you are not talking to a faceless corporation but a real person. We understand being frustrated, but we believe that customer service is reliant on the mutual respect of both parties.

If you have loved your bag enough that it needs repair, that is the best news we could receive.

We stand behind our products and are happy to repair your bag if you mail it to us.

However, there are limits to what we can fix. Tears in fabric are not things can we can repair, sadly.

If you would like a repair, please send an email to lindsey@erinlanebags.com, and we can make sure it is something that can be fixed.

Repair shipping to us is the responsibility of the sender. We will pay the return shipping.

We do not repair any bag that has been intentionally damaged, including, opening seams, cutting handles, or the like. Should you want to modify your bag, we would love to see your new creation, but we cannot repair or put the bag back to its original state.

Repairs are a delicate process often requiring us to completely disassemble the bag and reassemble it. To do it correctly takes time and the repairs have to be worked into our sewing schedule.

Repairs can take 4-6 weeks and during the holidays it can take as many as 12.

This sometimes occurs if your mail carrier has too many packages to get delivered in one day.  They can scan it as delivered, return to the post office, and just deliver it the next day or two. This is VERY common during the holidays.

During the holiday season it is normal that some packages will be delayed in the postal system and tracking information may not always update accurately.  This does not mean your package is lost!  It just means their system was overwhelmed and they weren’t able to scan everything at every stop along the way.

In the rare event that a package is lost in the mail system, we are happy to help investigate; however, please be advised that we have no more information, nor the ability to gather any more information than you do.

If your package is lost please follow the steps on the USPS website. First file a Help Request Form.  If that does not get your package to you in 7 business days, you can then file a Missing Mail Search Request. You will need the tracking number provided to you via email - these sometimes get caught in spam or promotional folders. If you chose UPS and have an issue, please email lindsey@erinlanebags.com

We are a small business and are unable to refund/replace packages due to shipping delays once the items are mailed.

We will not be able to discuss issuing a refund/replacement until 30 days after receiving a copy of your Missing mail Request. This is to allow the postal system to recover from any issues.

We are not responsible for stolen packages. Once a package is marked delivered by the USPS or UPS we cannot offer refunds or replacements.

Although we do not expect as many delays as we experienced during the pandemic, we do expect that packages will take longer to arrive at their destination during the holiday season. Please note that once a package leaves our studio, we have no control over them and are not responsible for any delays.

We offer USPS, USPS Priority Mail, and UPS. So please choose your shipping carrier based on your needs and timeline. However, we cannot guarantee delivery in time for Christmas or any other holiday.

If it looks like your package will not make it on time, please contact us at lindsey@erinlanebags.com and we will send you an image of item you can print out and wrap for your loved one.

If you are concerned about shipping times, we also offer gift cards which are usually very well received and are delivered via email instantly.

Preorders are done rarely, but when they are, you can find the shipping details on the item listing page, where you purchased your item. You can find a link to that item in your order confirmation in your inbox within about 10 minutes of completing your purchase.

Should you not get a confirmation email, please make sure to check your promotions filter, spam filter, and all mail filters. We do not have control over email providers and how the filter emails.

We are glad to combine orders into one package. (This is so much better for the environment.)

However, we are not able to refund the shipping costs. Shipping is one of the largest expenses we have, and we do not make any money on our shipping. we charge you exactly what we pay, so even if we combine the orders, the cost is the same to us.

ou can shop a live sale either on a social platform like Facebook, the Erin Lane Website or on our free App.

It is personal preference, and we will always broadcast to all three places.

You can download our app on either Apple or Android here.

Registering is not required as you can checkout as a guest. However, if you do you won't earn rewards! (and we don't want that.)

On a browser:
Go to erinlanebags.com and click the account button in the upper right hand corner. If you have an account on our website already, you are set. If not, you can create one here!

On the App:
Click the three bars in the upper left hand corner, and just under the image, you can see if your logged in. If you see guest, you will checkout as a guest and not earn rewards. You can click in this box to log in or create an account.

This account will work across the app and the website. One log in to remember!

You don't have to register. You can check out as a guest if you want to. However, if you want to earn rewards (floofbahs) then you need to have an account.

Having an account means you can check out more quickly on items that are in high demand. This is what we recommend.

On a browser or website: You would type the word "sold" and then the number (101, 205, etc) that appears on your screen over my head.

On the app: you would click the little photo in the upper right hand corner and then click the button that says ADD TO CART.

If it is an item you know you want (you don't need to think about it) then you will need to check out immediately. You will not be charged shipping until we combine orders going to the same recipient and send shipping invoices after the live.

Nope!

We don't believe in making money on shipping, so we don't.

After a live sale, we combine orders going to the same address, and then send you one custom shipping invoice for what it costs to get your goodies from us to you.

After you pay that invoice, we pack your order and ship it to you in one package!

We get it. FOMO is a real thing.

If this happens, we are happy to cancel the unwanted order as long as we have not started processing and packing the orders.

We don't want you to miss out on your favorite fabric since everything is limited run.

ABSOLUTELY!

After the live sale is over you can shop the items from the live in the LIVE tab on the app, or you can shop the collection on the website or app without watching the replay! We post the items on the app and the homepage of the website after the live ends each night!

You can also rewatch it on Facebook.

On Facebook: You will have to watch the live (you can skip around if you want) and comment for the item the same way you would if we were still live (sold + #).

In the app: Just open your app and you can click the LIVE button on the bottom bar and find the live you want to rewatch.

Once in the replay, on the bottom of the screen you can scroll through all the items that were live on the bottom of your screen.

To see a demonstration of a product just choose the last item before the product type (bucket, large project bag) changes, and you can see the bag demo and dimensions there.

You sure can!

You just need to grab it off the website first.

If you are logged in, in the bottom right hand corner the you will see a little present icon. Click that and you will see your rewards available!

You just click redeem and you can grab your code, come back to checkout and enter it for your discount!

We do ask that no coupons are used during Hankmas. It is fine to use them all other times, but that is the one event a year we ask you to not use a coupon.

If you are having issues with a coupon code, please feel free to contact us. We will need the coupon code to look it up.

We have an awesome rewards program here! It's our way of saying thank you for your choice to support a small handmade business.

To earn rewards you need to go and create an account here at erinlanebags.com by clicking the little, green present at the bottom right of the screen. Click log in (if you have an account here already) or click create account and follow the prompts.

It's that easy. Once you have an account, all purchases made tied to that email address will earn rewards.

PLEASE NOTE: If the email address you use on erinlanebags.com and the one tied to your Facebook account are NOT THE SAME ADDRESS, you might have two rewards accounts.

If you have two accounts on the website, we can combine them. We just need to know both email addresses that you have accounts under and which email address you WANT TO KEEP.

If you have any questions about possibly having two accounts or not receiving rewards, please feel free to contact us.

ABSOLUTELY NOT! I have never sold out a live sale. Though I would super love that. It has literally never happened.

Here's the truth, at the end of the actual live, where I sign off, yes, it looks like everything is claimed.

It changes live sale to live sale, but we never sell out. One fabric in a few styles, but it is rare to even sell out of a fabric completely.

Technically, yes you can.

But we do live sales to keep everything as fair as possible for everyone. So we have a policy that if you are shopping the app before the live and check out with items reserved for the live, we will cancel your order and move to the next person in line.

This is not a policy we want to have, but unfortunately it is a limitation of the program we use. Therefore, we will have to enforce it if it becomes an issue.

If you do this repeatedly, we reserve the right to block your ability to participate in live sales for a period of time.

After the live we post the remaining inventory and let people shop if they don't like the live format or if they missed something they now want.

This normally takes about a week. So we begin packing the Friday after a live event, and in most cases the packages are picked up on the following Monday from our studio.

I wish I had a crystal ball that could tell me what that was going to be!

Truth is we don't always know what will be a break out hit fabric wise or which bag will be the most popular that live or that season.

While I am a pretty good guesser, there is no formula for what will be the thing everyone rushes to.

I guess wrong a lot, so I just have to do my best and make more of what I *think* will be the most popular.

In the world of yarn, so many people use this model to great success.

However, when dealing with fabric and not yarn, things get a little different.

For a yarn dyer, they know they have X number of skeins. That means they can dye any color on those skeins.

That's not how fabric works, much to my chagrin. Because 100 yards of fabric could be 100 one yard fabrics or any combination of fabric prints to that 100 yards.

We design every fabric you see in our shop (with a few limited exceptions). That means we have to have our fabric printed. The lead time on getting custom fabric printed and delivered is on average 30 days. (But a few times it has taken more like 45.)

So if we do a preorder, you have ordered and paid for product that I then have to order fabric for, and wait for it to come in and then process into bags. That process is at least another 30+ days. Most people do not like waiting 60+ days for their bags or really any preorder.

If I buy the fabric and then offer the items for preorder, there is an inventory issue. I still have to decide in this case how many of each thing to make so that I don't run out of fabric.

And then what happens if I guess wrong? What if I allotted for too many project bags and not enough totes? I can't just say, "Well, I will move this fabric from product A to product B. No big deal." Because the reality is that no two products are the same length requirement to do that. Every product is it's own unique snowflake of fabric needs.

(File that under things I wish I knew when I started.)

So that leaves me with having to make the decision on how many of each thing to make no matter what. And it is easier on the customer side to say, "I like that" and have it shipped out quickly than it is to wait.

So, if I already have to decide how many of each product to make, I might as well make it up and take the waiting out of the equation for you.

Unlike indie yarn businesses, we cannot do traditional preorders.

Due to the long lead time (sometimes more than 45 days) to get fabric in from our printer, we do not feel comfortable running a preorder before we order fabric. Because once we get it, we need at least that long again to make your goodies.

If we have the fabric in hand, we have to allot fabric to different items that all have different fabric requirements, and there is literally no way to know which item will be more popular or which way to allot the fabric for a preorder.

Hankmas is a weird outlier of things.

Is it a live sale? Yes.

Is it ready to ship? No.

Is it unlimited preorder? No.

This is where I have allotted fabric for each item and I know how many can be made. We then go live each night with a different item in lots of fabrics, and if it sells we make it.

So in a way it is a preorder, but there are a finite number of each item in each fabric. So items often sell out and do so quickly.

We would mark this more made to order.

These are not made up, they are made when you order. Since we can prep a lot of the process, we can make these up as the orders come in. Making them not "ready to ship" but close.

That means that it might take more than our standard 3-5 business days to get out our door.

This also means, your order might have a label printed and not move out of our studio for 3 business days. This way we know your order is correct and you have all the correct goodies!