Shipping policy

Generally, everything ships from the studio in Smyrna, TN in 3-5 business days.  We ship based on your chosen shipping method.

Once a package leaves our studio, we have no control over it and are not responsible for any delays.

If you package is lost or delayed: This sometimes occurs if your mail carrier has too many packages to get delivered in one day.  They can scan it as delivered, return to the post office, and just deliver it the next day or two. This is VERY common during the holidays.

During the holiday season it is normal that some packages will be delayed in the postal system and tracking information may not always update accurately.  This does not mean your package is lost!  It just means their system was overwhelmed and they weren’t able to scan everything at every stop along the way.

In the rare event that a package is lost in the mail system, we are happy to help investigate; however, please be advised that we have no more information, nor the ability to gather any more information than you do.

If your package is lost please follow the steps on the USPS website. First file a Help Request Form.  If that does not get your package to you in 7 business days, you can then file a Missing Mail Search Request. You will need the tracking number provided to you via email - these sometimes get caught in spam or promotional folders. If you chose UPS and have an issue, please email lindsey@erinlanebags.com

We are a small business and are unable to refund/replace packages due to shipping delays once the items are mailed.