Refund policy

We want you to love your purchase.  If you are unhappy, please contact us immediately.  If you return a bag without contacting us, you will incur a restocking fee.

Bags must be in original, sellable, condition and must be free of small like anything other than fabric (smoke, pets, essential oils, perfume, etc.)

Bags must be returned in 60 days of receipt.

Preorder items are not returnable.  This includes Hankmas items.

Return shipping is the responsibility of the buyer and will not be refunded.

We reserve the right to revoke the ability to return products if the products are returned in unsellable condition or if the buyer is abusing the return policy.

If the product is unsellable, we will contact you to see if you would like to pay shipping to have the item(s) returned to you.

We want you to love your bag, but as a small business returns are expensive.  If you are determined to be abusing the return policy, we reserve the right to make all future purchases final sale only.

Gift cards and digital downloads are non returnable.

Sale section items are final sale; however, should it need repair, we stand behind the product 100%.